01. Who are we?

— We, us or our refers to Clayd Surfaces, with registered office in Antwerp, Belgium and with company number BE0795116621. We will be considered as data controller regarding the personal data we collect in the context of your use of our website.
— This privacy policy is solely aimed at providing you with information regarding the processing of personal data in the context of our website. For our privacy practices regarding our services, we refer to the agreement you have concluded with us or the contact person as indicated below. Our website, https://clayd-surfaces.com, is owned and operated by Clayd Surfaces. The website is hosted by Clayd Surfaces. For further information, we refer to article 5 of this privacy policy.
— Your privacy is important to us. Therefore, we have developed this privacy policy to provide you with more information regarding the collection, disclosure, transfer, and use ("processing") of the personal data you share with us, as well as to provide you with more information regarding your rights. We therefore request you to read through this privacy policy.
— If you have any questions, comments, or complaints regarding this privacy policy or the processing of your personal data, or if you wish to submit a request in accordance with article 4, please contact us via one of the following methods: By email: info@clayd-surfaces.com or by post: Lambermontplaats 28, 2000 Antwerp.

This privacy policy was last updated on 19/03/2024.

02. How we use and collect your data

— Personal data is defined as any information about an identified or identifiable natural person. Identifiable refers to identifiers (such as name, identification number, location data, etc.) that can be used to directly or indirectly identify a natural person.
— The personal data we collect is collected for the following purposes: If you use the contact form on our website, we use your personal data to respond to your request, via email or phone. Your email address will also be included in our database for sending our newsletter and providing information regarding events, seminars, etc.
— If you subscribe to the newsletter, your email address will be used to send you our newsletters. Additionally, we may keep you informed of events, seminars, etc. that we organize and that may be relevant to you.
— We process your personal data for the purpose of supporting the website and improving your user experience. This purpose extends to monitoring the security, availability, (performance), capacity, and health of our website.
— We process your personal data to enforce or comply with the rights assigned based on applicable law (such as defending against legal claims) if necessary. We may also use your personal data to comply with our obligations based on applicable law.

03. We collect the following categories of personal data
— Contact details: If you use the contact form, you will be asked to provide the following information: name, email address, phone number, place of employment. This is information provided directly by you.
— Newsletter: If you subscribe to our newsletter, you will be asked to provide your email address. This is information provided directly by you.
— User information: We process personal data regarding your use of our website: IP address, device ID and type, referral source, language settings, browser type, operating system, geographic location, duration of visit, visited page, or information regarding the timing, frequency, and pattern of your visit. This information can be aggregated and can help us gather useful information regarding the use of the website. In the event that such usage information is anonymized (and therefore not attributable to you as a natural person), such information is not covered by this privacy policy. This information is automatically collected through your use of the website.

04. The legal bases for the use of your personal data are
— Contractual basis: the processing is necessary for the performance of the agreements concluded in the employment contract.
— Clayd Surfaces has obtained unambiguous and explicit consent from the individual. We obtained this consent when the employment contract was signed. You have the right to withdraw your consent at any time. This will not affect the lawfulness of the processing carried out before the withdrawal of your consent.
— Legitimate interest: the processing is necessary for the pursuit of legitimate interests, in particular the promise of the best Clayd Surfaces customer experience (e.g. offering new services). Without the processing, the aforementioned goal is not feasible.
— Your personal data will only be used for the purposes set out in article 2.2

05. The legal bases for the use of your personal data are
Your personal data will not be retained longer than necessary to achieve a specific purpose. However, as it is not possible to specify a period in advance, the period will be decided as follows:
— The period depends on the services Clayd Surfaces provides. These are contractually agreed upon and documented. When using our Hosting service, a contract of indefinite duration is standardly drawn up. This agreement can be terminated at any time. Terms regarding digital strategy are also established upon conclusion of the agreement. The duration of these agreements depends on demand and is contractually agreed upon.
— If you withdraw your consent or if you object to the processing of personal data, and such objection is upheld, we will delete your personal data. However, we will retain the personal data necessary to respect your preference for the future.
— However, we are entitled to retain your personal data if this is necessary to comply with our legal obligations, to initiate a legal claim or to defend against such a claim, or for evidential purposes.

06. Your rights as an individual
— This article provides an overview of your main rights under applicable data protection legislation. We have tried to summarize them in a clear and readable manner for you.
— If you wish to exercise any of your rights, please send us a written request in accordance with article 1 of this Privacy Policy. We will endeavor to respond to your request without undue delay, but in any case within one month of receipt of your request. If we are unable to respond within the aforementioned one-month period and wish to extend the period, or if we will not comply with your request, we will notify you accordingly.
— Right of access: If we process your personal data, you have the right to access your personal data, as well as certain additional information as described in this privacy policy. You have the right to receive a copy of your personal data held by us, provided that this does not adversely affect the rights and freedoms of others. The first copy will be provided to you free of charge, but we reserve the right to charge a reasonable fee when you request multiple copies.
— Right to rectification: If the personal data we hold about you is inaccurate or incomplete, you have the right to request us to correct this information, or to request us to complete it taking into account the purposes of the processing.
— Right to erasure and the right to be forgotten: When one of the following cases applies, you have the right to obtain without undue delay erasure of your personal data. The personal data are no longer necessary for the purposes for which they were collected or otherwise processed. You withdraw your consent on which the processing is based, and there is no other legal ground for the processing of your personal data; Your personal data have been unlawfully processed. Erasure of your personal data is necessary to comply with EU law or Belgian law; There are certain exclusions to the right to erasure. These exclusions include where processing is necessary: For the exercise of the right to freedom of expression and information; For reasons of public interest in the area of public health; For archiving purposes in the public interest, scientific or historical research purposes; For the establishment, exercise or defense of legal claims.

07. Right to restriction of processing

You have the right to obtain restriction of processing of your personal data (meaning that personal data may only be stored by us and may only be used for limited purposes), if one of the following elements applies: You contest the accuracy of the personal data, for a period enabling us to verify the accuracy of the personal data; The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead; We no longer need your personal data for the purposes of the processing, but you require them for the establishment, exercise or defense of legal claims; or, you have objected to processing, pending the verification whether the legitimate grounds of us override those of you. In addition to our right to store your personal data, we may still process them, but only: With your consent; For the establishment, exercise or defense of legal claims; To protect the rights of another natural or legal person; or, For reasons of public interest. Before we lift the restriction on the processing of your personal data, you will be informed.

08. Right to data portability

If the processing of your personal data is based on your consent, and the processing is carried out by automated means, you have the right to receive your personal data in a structured, commonly used and machine-readable format. However, this right does not apply, to the extent that it would adversely affect the rights and freedoms of others. You also have the right to have your personal data, where technically feasible, transmitted directly by us to another company.

09. Right to object

You have the right at any time, for reasons relating to your particular situation, to object to the processing of your personal data, but only to the extent that the legal basis for the processing is that the processing is necessary for: The performance of a task carried out in the public interest or in the exercise of official authority vested in us; The pursuit of our legitimate interests or those of a third party. If you object to the processing of your personal data, we will not process the personal data anymore, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms. When your personal data are processed for direct marketing purposes, regardless of whether it is an initial or further processing, you have the right to object to such processing at any time and free of charge, including profiling to the extent that it is related to such direct marketing. If you object, we will stop processing your personal data for this purpose.

10. Right to lodge a complaint with a supervisory authority

If you believe that the processing of your personal data carried out by us is in breach of data protection legislation, you have the right to lodge a complaint with a supervisory authority responsible for data protection. You can do this in the EU Member State of your habitual residence, the place where you work or the place where the alleged infringement occurred. In Belgium, you can file a complaint with the Privacy Commission, Drukpersstraat 35, 1000 Brussels (commission@privacycommission.be), https://www.privacycommission.be/nl/contact.

11. Disclosure of your personal data to third parties

In order to provide our website, we work with service providers to process and store your personal data. We use the following service providers: One.com. If agreed upon, a third party with access to the website dashboard If contractually agreed upon under the name SEA, we work together with Facebook Business, Google AdWords, LinkedIn Business. (...) Providing access to your data may be necessary for legal purposes. In such cases, we will be obliged to comply with this. We may also disclose your personal data if necessary to protect the vital interests of another natural person. We do not provide personal data to third parties without prior agreement. Our website uses social media plugins that allow you to link to our social media channels or enable you to share content on your social media channels. These social media channels are Facebook, Instagram, LinkedIn, Twitter, Google+, YouTube, and Pinterest. If you click on such a link, the aforementioned social media partners may collect personal data, such as personal data concerning your profile. We are not responsible for how these social media partners use your personal data. In such cases, they will act as data controllers. For your information, we list below the relevant links (these may change from time to time): Facebook: http://facebook.com/about/privacy; Instagram: https://help.instagram.com/155833707900388; LinkedIn: http://linkedin.com/legal/privacy-policy; Twitter: http://twitter.com/privacy; Google+: https://www.google.com/intl/en/policies/privacy/;

12. Transfer of personal data

There is no transfer of personal data outside the European Economic Area. We ensure that a transfer of personal data to a third country will take place with the necessary safeguards. You agree to the transfer of personal data to a third country.